Governance and Compliance

Credires is a company that has always cared a lot about the needs of the interested parties, all managers and members have made a formal commitment by adopting a Code of Conduct and Ethics and a sanctioning system. Below you can consult and download the main documents on compliance:

• Codice di Comportamento ed Etica (pdf)
• Modello Organizzativo legge 231/2001 (pdf)
• Modello di organizzazione gestione e controllo parte generale (pdf)
• Modello di organizzazione gestione e controllo parte speciale (pdf)
• Segnalazioni irregolarità Whistleblowing (pdf)
• Modulo segnalazione (pdf)

On the basis of best practices, the reports you send to the following email address of the Supervisory Body will be managed so as to guarantee the maximum protection of those who send notices or requests for information. All e-mails sent will be processed in accordance with the provisions of the GDPR on data protection as defined in the general conditions of this site. For this reason, feel free to send any report on the behavior or activities of our company that you think is not in line with the ethical and conduct rules; in the end, even if they turn out to be unfounded, they will still be a useful tool for growth and improvement for us. Furthermore, to be even closer we have created a special e-mail address where, if you wish, you can tell us your complaints: istruttoria.reclami@credires.it The communication must contain the following data:

• name and surname / name of the complainant;
• contact details: home phone, mobile; postal address and e-mail;
• nature of the dispute: subject of the complaint and reasons;
• organizational units or other references within the Company involved in the complaint;
• date and possible correspondence before the complaint was entered.

The response times for an ordinary complaint are expected within a maximum period of 30 working days from the date of receipt.