The phone collection activity is an essential activity and represents the first moment of approach to be managed with great professionalism.
This activity is carried out through specialized telephone collectors trained on the specific needs of the customer.
The phone collection operators adhere to precise codes of conduct and ethics, following certain scripts (procedural procedures) for each type of phone call. The content of the scripts is agreed with the customer and it is completely customized according to its needs.
Phone collection
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